The following information explains how Synchronoss Technologies, Inc. ("Synchronoss") may collect, use and disseminate information obtained from users of its website, www.synchronoss.com (the "Site"), and the content and services available at the Site (taken together, the "Service"). Your privacy is very important to us and we pay close attention to how information about our visitors is used and shared.
Synchronoss Technologies, Inc. is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.synchronoss.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first Contact Us. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe.
Validate TRUSTe privacy certification
We self-certify compliance with:
TRUSTe will then serve as a liaison with us to resolve your concerns.
Synchronoss Technologies, Inc. complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.
When you visit the Site, web servers collect general information about your visit (such as, for example, "traffic data" like time, date and the address of the website from which you entered the Site), which is stored as anonymous, aggregate data. Synchronoss also collects more specific information about you and your use of the Services (such as, for example, demographic data, profile data and frequency or duration of use). Collecting such data ("Traffic Data") may entail the use of software programs, cookies, IP addresses or other numeric codes used to identify a computer.
At your election ("opt-in"), you may desire to subscribe or gain access to various information services concerning Synchronoss' products, services, user groups and business. When you do so, our registration process may require you to provide your name, company name, address, telephone number, email address and certain additional information, such as, for example, your preferred contact method and product markets of interest to you (collectively, "Registration Data").
Use of Information
Synchronoss uses Traffic Data to help diagnose problems with its web servers, to administer the Site and to analyze user trends and behaviors. Your IP address is not linked to personally identifiable information, but is used to gather broad demographic data and to monitor statistics to improve the Service. We also use third party tracking devices for data analytics purposes, for which data is only collected in the aggregate.
Synchronoss uses Registration Data to contact you when necessary, to respond to your inquiries for additional information, to provide additional information according to your preferences and for Synchronoss' other business purposes. Sometimes Registration Data is used to send you information about Synchronoss and its products, services and business partners. At your election at any time ("opt-in"), you may choose to stop receiving future communications from Synchronoss (see below).
Sharing of Information
Synchronoss may transfer Traffic Data and Registration Data (including personally identifiable information) to any successor to all or substantially all of its business or assets that concerns the Service.
Information collected by Synchronoss is stored in secure operating environments that are not made generally available to the public. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Synchronoss cannot ensure the security of any information you provide, and you do so at your own risk. Once Synchronoss receives your transmission, it will make reasonable efforts to ensure its security on its systems.
Third Party Sites
The Service may permit you to link to other websites on the Internet, and other websites may contain links to the Site. These other websites are not under Synchronoss' control. The privacy and security practices of websites linked to or from the Site are not covered by this Privacy Statement, and Synchronoss is not responsible for the privacy or security practices or the content of such websites.
IP Addresses and Cookies
Synchronoss uses your IP address to help diagnose problems with its web servers and administer the Site. Your IP address is used to help identify you and to gather demographic information. IP addresses are also used to provide an audit trail regarding use of the Site.
We use other third parties to provide services on our site, such as for site hosting, investor relations and widgets. Our site may be framed within a service providers site. We will share your personal information as necessary for the third party to provide that service. These third parties are prohibited from using your personal information for any other purpose
You may elect to avoid future communications from Synchronoss by sending an email to
that includes your electronic mail address; provided, Synchronoss reserves the right to use your contact information to send you important information (such as, for example, information about products and services that you have acquired from Synchronoss or information about changes to this Privacy Statement).
If you wish to have access and delete inaccurate data, please contact us. We will respond within 30 days to your inquiry.
Blogs and Testimonials
If you use a bulletin board, blog, or chat room on this Web site, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. We also have testimonials on our site which display personal information. The individuals who have provided these testimonials have given permission to have their personal information and testimonial displayed.
Widgets support functions that require that you disclose certain personal information given the user's choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected.
YOU EXPRESSLY CONSENT TO SYNCHRONOSS' PROCESSING OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY STATEMENT. YOUR PERSONAL INFORMATION MAY BE PROCESSED BY SYNCHRONOSS IN THE COUNTRY WHERE IT WAS COLLECTED AND IN THE UNITED STATES. UNITED STATES LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY.
IF YOU REPRESENT AN ORGANIZATION, YOU WILL ENSURE THAT EACH MEMBER OF YOUR ORGANIZATION (INCLUDING EMPLOYEES AND CONTRACTORS) ABOUT WHOM PERSONAL INFORMATION MAY BE PROVIDED TO SYNCHRONOSS HAS GIVEN HIS OR HER EXPRESS CONSENT TO SYNCHRONOSS' PROCESSING OF SUCH PERSONAL INFORMATION.
Condition of Use and Revisions
SYNCHRONOSS TECHNOLOGIES, INC - SAFE HARBOR PRIVACY STATEMENT
This Statement describes how Synchronoss Technologies, Inc. and its affiliated companies ("Synchronoss") collects, uses, and discloses certain personally identifiable information that it receives in the United States from the European Union and Switzerland ("EU and Swiss Personal Data"). In particular, SYNCHRONOSS recognizes that the European Union and Switzerland have established strict protections regarding the handling of EU and Swiss Personal Data, and therefore has elected to adhere to the US-EU Safe Harbor Privacy Principles and US-Switzerland Safe Harbor Privacy Principles (together, the "Safe Harbors") with respect to such EU and Swiss Personal Data that it receives in the United States. For further background and information about the Safe Harbors, and to see SYNCHRONOSS's representation on the Safe Harbor List, please refer to the U.S. Department of Commerce's website at www.export.gov/safeharbor.
Categories of Individual Data Subjects
In general, SYNCHRONOSS may obtain EU and Swiss Personal Data in the United States about several different types of individuals, including website visitors; customers, suppliers, and industry partners; and consumers. SYNCHRONOSS' practices with respect to each of these types of individual data subjects are described below.
Customers, Suppliers, and Industry Partners
SYNCHRONOSS may obtain various types of EU and Swiss Personal Data about employees and agents of our customers, suppliers, and industry partners. Such data may include contact information such as names, addresses, phone and fax numbers, and email addresses; information about products and services ordered or provided; and information collected related to gauge interest in Internet-based e-commerce capabilities or provide technical literature or product demos.
SYNCHRONOSS may use these types of EU and Swiss Personal Data for business purposes, including to deliver information related to our products or services; to establish or maintain client and business relationships; to provide access to documentation related to SYNCHRONOSS' Internet-based and e-commerce activities; and to conduct other activities related to managing business relationships as necessary or appropriate in connection with the servicing and development of the business relationship.
Employees and agents of our clients, industry partners, and suppliers may contact us if any of their EU and Swiss Personal Data changes, or if they would like to access and correct EU and Swiss Personal Data that we maintain about them. In any event, such persons can also contact us by sending an email to
or by using the information at the end of this privacy statement.
SYNCHRONOSS provides a wide variety of services and solutions to its business clients ("Clients") that facilitate services related to the on-line provisioning and activation of network and home-based services. SYNCHRONOSS develops systems to interface with our Clients' on-line order capture systems and receives information for each order about the individual that placed the order ("Consumer"). In all instances, SYNCHRONOSS will obtain access to EU and Swiss Personal Data about such Consumers in the course of fulfilling the order and or services offered on our customer's web site. Such data may include, name, address, phone, bank account number, social security number, credit status, email address, credit or bank card number, billing history and other information, depending on the particular Client and application at issue. We also supplement data such as credit verification status and address validation services.
Wherever we obtain access to EU and Swiss Personal Data about Data Subjects or End Users, we are acting as a mere data processor on behalf of our Clients, and we therefore conduct such activities strictly in accordance with their instructions and pursuant to our contractual arrangements with them. If you are an End User (Consumer) with an existing relationship with one of our Clients, you should refer to the Client's website to understand the privacy practices that apply to EU and Swiss Personal Data that we may maintain about you. Moreover, if you would like to access and review your EU and Swiss Personal Data, you should contact our Client with any such requests. We will cooperate as appropriate with requests from our Clients to assist with such responses.
Other Necessary Disclosures
SYNCHRONOSS may disclose EU and Swiss Personal Data to business partners and subcontractors as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate business need. Services that integrate with our systems, that are directly related to the fulfillment of the consumers order may include: device insurance providers; third party logistics providers; wireless; wireline an cable service providers; mobile device management providers; merchant banks; credit verification services; address validation services and web site analytics providers.
SYNCHRONOSS may also disclose EU and Swiss Personal Data as necessary in connection with the sale or transfer of all or part of the business. In these situations, SYNCHRONOSS will require the recipient of the data to protect the data in accordance with the relevant principles in the Safe Harbors, or otherwise take steps to ensure that the EU and Swiss Personal Data is appropriately protected. SYNCHRONOSS may also disclose EU and Swiss Personal Data where required or permitted by law, or where SYNCHRONOSS believes that such disclosures are appropriate in connection with a law enforcement request.
Data Security and Integrity
SYNCHRONOSS has global hosting centers that store and process EU and Swiss Personal Data in various locations in the United States and the EU. SYNCHRONOSS takes reasonable precautions to protect EU and Swiss Personal Data in these centers and in other locations in the United States from loss, misuse and unauthorized access, disclosure, alteration, and destruction. SYNCHRONOSS also makes reasonable efforts to keep EU and Swiss Personal Data reliable for its intended use, accurate, current, and complete.
Synchronoss Technologies, Inc.
If you have any questions regarding this Privacy Statement or your dealings at this Site, or a request to correct or delete personally identifiable information, please contact Synchronoss at:
Synchronoss Technologies, Inc.
Attn: Privacy Statement
750 Route 202 South, Suite 600
Bridgewater, New Jersey 08807, USA
Tel: (866) 620-3940
We will use commercially reasonable efforts to fulfill your request in a timely manner.
Last Updated August 2010