InterconnectNow™ for Service Request Management Synchronoss offers their InterconnectNow platform to deliver a solution focused on efficiently automating the workflow process, allowing next generation CSPs to achieve an automated and consolidated solution.

InterconnectNow™ is a hosted platform that eliminates manual handling of service requests, facilitates customer self-care and manages actions between partners. The platform brings efficiencies that not only reduce operational costs, but also create a better customer experience and improved revenue.

InterconnectNow™ converged transactions include:

• Access Service Request (ASR)
• Local Service Request (LSR)
• Electronically Bonded Trouble Administration (EBTA)
• Service Pre-Qualification Queries: PQT, AVQ, DLI
• Send and receive gateways and protocol conversion
• E-bonding business rules management and publishing
• Provisioning and fallout management
• Carrier e-bonding (120 carriers Voice/Data/IPTV/Sat)
• Validator
  - Testing ASR and LSR gateways
  
  

These capabilities can be used to complement your existing OSS/BSS infrastructure or in conjunction with our ConvergenceNow and ConvergenceNow+ products

InterconnectNow ensures:

• Automation and accuracy improves operational efficiencies and lowers costs
• Legal regulatory compliance for wholesale service offerings
• Improved revenues as orders turned to billable recurring revenue sooner
• Real time, irrefutable data to be used in off-network inventory and wholesale vendor management