Broadband Operators
Today's consumers are more connected than ever. High-speed Internet, voice and cable services are essential, and for national and regional service providers, this can be a challenge to facilitate efficiently. Synchronoss' Activation Services Platform addresses the many hurdles that a multiple service operator has to overcome in order to deliver quality products and services while providing an excellent customer experience.
|
Data Activation
Reduce complexities of triple and quadruple play packages with Synchronoss' order management capabilities. Enable all sales channels with the capability to process transactions and retrieve orders across retail, eCommerce, telesales and indirect outlets. Manage and provision service requests efficiently while driving down operating costs. Our Activation Services Platform creates a consistent user experience across all channels, allowing subscribers to request service and get connected quickly and easily.
The Synchronoss Activation Services Platform also includes solutions that provide operators of any size to map, model and manage physical network assets more effectively. Our Network Asset Management capabilities enable your engineering, sales and marketing departments to have visibility into your fiber and cable infrastructure to work smarter and reduce operational inefficiencies.
Synchronoss' Activation Services help manage your products from design to delivery.
|
 |
 |
Voice Activation
With Synchronoss' intelligent speech recognition technology, customers can use their mobile devices to upgrade or request service using simple voice commands. Let customers explore new promotions and order products effortlessly. Bring this dynamic speech recognition technology to your sales channels for streamlined order buyflows while reducing operational costs associated with live agents and sales representatives. This same technology can be implemented into your already existing call centers – improving the overall customer experience. Make every customer's voice count with Synchronoss' activation solutions. |
Customer Care
Quality customer service is essential to maintain valuable relationships with customers. As part of Synchronoss' Activation Services Platform, we provide a number of solutions to deliver best in class customer care that optimizes call center efficiency and increases engagement. Leveraging speech recognition technologies, we automate inbound calls and streamline call routing to drive customer self-service and reduce costs typically associated with traditional touch tone and IVR call center systems. This same technology can be used to design mobile applications that let subscribers utilize their smartphones and mobile devices to receive best in class customer service. Our Touch, Type or Talk capabilities allow users to quickly and easily make service appointments, pay bills, access account information and more. Differentiate your brand by placing a unique and powerful customer care service directly into the hands of your subscribers for 24 hour support. |
 |
|
