In today’s competitive environment, it is critical for service providers to know exactly what services are available to which customers (business or residential) at a moment’s notice without having to deploy a service truck. With Synchronoss’ advanced Network Asset Management solutions, service providers can equip sales, marketing, and engineering teams with real-time visibility into how their network assets can connect the customer. By maintaining detailed knowledge of the network infrastructure, operators can perform accurate and timely network-based serviceability analysis for customers, whether the request originates from a direct sales call or an online buy flow.
Accurate and timely serviceability analysis via multiple sales channels provides an immediate response to a connection request and increases customer acquisition rates for any level of service
Serviceability assessments while on site increases field sales effectiveness and improves customer service
Serviceability studies to identify areas of high return on investment for a proposed network build-out results in more efficient network planning, maintenance and expansion
- Precise service qualification tools facilitate network asset allocation and assignment for flow-though provisioning