Wireless Carriers
It is an ongoing challenge for wireless providers to improve operational efficiency without compromising the customer experience. Providing consumers with a number of ways to make a purchase and receive service as quickly and easily as possible is crucial for customer satisfaction and retention. Synchronoss' Activation Services Platform employs a number of solutions for wireless providers that allow them to achieve success in these areas by streamlining operations and driving process automation.
Data Activation
Synchronoss' Activation Services Platform equips wireless providers with order management tools to automate transactions as well as provision services for subscribers. It enables eCommerce, Retail, Telesales and Indirect sales channels with carrier branded interfaces that facilitate consumer and enterprise level order orchestration, service qualification and activation, credit eligibility and third-party integration to ensure efficient order processing, provisioning and fulfillment. Synchronoss also provides valuable reporting and analytics to illustrate operational efficiencies and vital business decision making. With Synchronoss' Activation Services, wireless providers can increase customer acquisition and streamline customer on-boarding while delivering a consistent user experience across all channels. |
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Voice Activation
Unleash the power of speech with Synchronoss' voice enabled technology. Subscribers can consume and purchase products and services with speech-driven commands managed through our intelligent voice recognizing platform. This makes it easy to navigate through sales portals and make a transaction by simply speaking into their phone or device. For subscribers, getting service has never been easier. They can take advantage of customized programs such as "Upgrade My Data Plan", "Buy a New Device" or "Sign Up for Service" – all powered from speech.
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Customer Care
Unrelenting customer care is the cornerstone of any successful business and in today’s ultra-competitive marketplace, being available across channels and around the clock is critical. Synchronoss offers a solution that allows wireless providers to improve customer service efficiencies without compromising the customer experience. Whether it’s calling a service line to speak with a live agent, replace inaccurate touch tone and IVR systems, or giving customers self-service options through mobile devices themselves - Synchronoss can help you design and deliver a program that is built for success.
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