InterconnectNow™ for Service Request Management
Synchronoss offers their InterconnectNow™ platform to deliver a solution focused on efficiently automating the workflow process, allowing next generation CSPs to achieve an automated and consolidated solution.
InterconnectNow™ is a hosted platform that eliminates manual handling of service requests, facilitates customer self-care and manages actions between partners. The platform brings efficiencies that not only reduce operational costs, but also create a better customer experience and improved revenue.
InterconnectNow™ converged transactions include:
- Access Service Request (ASR)
- Local Service Request (LSR)
- Electronically Bonded Trouble Administration (EBTA)
- Service Pre-Qualification Queries: PQT, AVQ, DLI
- Send and receive gateways and protocol conversion
- E-bonding business rules management and publishing
- Provisioning and fallout management
- Carrier e-bonding (120 carriers Voice/Data/IPTV/Sat)
- Validator-Testing ASR and LSR gateways
These capabilities can be used to complement your existing OSS/BSS infrastructure or in conjunction with our ConvergenceNow® and ConvergenceNow+® products.
InterconnectNow™ ensures:
- Automation and accuracy improves operational efficiencies and lowers costs
- Legal regulatory compliance for wholesale service offerings
- Improved revenues as orders turned to billable recurring revenue sooner
- Real time, irrefutable data to be used in off-network inventory and wholesale vendor management
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