Our Proven Model

 

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"We chose Synchronoss' ConvergenceNow® Plus+ Platform because it allows Dell the flexibility to activate out entire portfolio of connected devices seamlessly."

- Ezra Vance, Director Communications Services at Dell

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Our Proven Model

Synchronoss consistently delivers its customers quantifiable value. Our solutions offer a best-in-class digital customer experience and a lower cost per gross add — all at a faster time to market. Synchronoss’ value lies in ensuring the most powerful mobility experience by automating the manual processes associated with streamlining process flows, optimizing the customer experience, and delivering substantial cost benefits to the bottom line. Having a value set where customer success drives Synchronoss success, not vice versa, has enabled Synchronoss customers to realize:

Better
Faster
More Cost Effective

A Best-in-Class Subscriber Experience

Generating a best-in-class user experience during the subscriber activation, content transfer & synchronization, service provisioning and fulfillment processes

Quicker Concept-to-Market Lead Times

Combining pre-existing platforms with multi-year industry experience allows Synchronoss to offer its customers significantly shorter lead times for new projects than if clients were to develop internally. In a marketplace where product and service life-cycles span only a few months, Synchronoss is
there to support its customers in delivering the next innovative offering to the market.

Reduced Subscriber Acquisition Costs (SAC) and Increased Average Revenue Per User (ARPU)

By focusing on improving automation levels and overall channel growth, Synchronoss has been able to lower subscriber acquisition costs in some areas by over 60%. By funneling customers through the most cost-efficient channel and focusing on effective cross-selling and bundled service offerings, Synchronoss has significantly improved customer ARPU.
Typical Measurable Results Typical Measurable Results Typical Measurable Results
We measure our proven value with SLO/SLAs:
  • Automation Levels:
    over 80%
  • Shipped as Ordered: over 99%
  • Billed as Ordered:
    over 99%
  • Over 2 billion contacts transferred
 We measure our proven value with SLO/SLAs:
  • Order Completion in Systems: less than 2 hours
  • Order Cycle Times:
    less than 36 hours
 We measure our proven value with SLO/SLAs:
  • Call to Order Ratio: 1:4 Total
  • Order Cost: 1/3 current cost (to +12 months)