The Opportunity for Service Bundles

The era of all-in-one providers of communication services is upon us. Frost & Sullivan Research projects that by 2013, 81% of households will use some sort of service bundle. Knowing this, Internet and Phone Service providers are quickly transitioning from offering individual siloed services such as basic voice, video, high-speed access and wireless to integrating, marketing and selling complex service bundles.

Challenges to Overcome

As quad-play offerings gain more traction and service bundles begin encompassing emerging devices, the level of complexity in seamlessly delivering these services increases significantly. Internet and phone service providers have to overcome:

• Disparate order management systems
• Decentralized customer care
• Fragmented billing

The Synchronoss Difference

ConvergenceNow® state-of-the-art technology orchestrates the different back end systems involved in a service bundle. Through its advanced transaction management systems, integrated billing and consolidated customer care services, ConvergenceNow® enables CSPs to realize the full benefits of X-Play offerings and effects industry proven results such as:

• Increased ARPU and decreased customer churn due to bundling
• Substantially higher overall lifetime customer value
• Improved customer satisfaction

Click here to learn more about the ConvergenceNow® Platform.