Automate Interconnection Services

Telecom, wireless and Internet service providers are offering customers an array of choices. Everything from next-generation network connectivity and mobility solutions to converged voice, data, video and content-driven services – from many different sources and channels.

Furthermore, the competitive landscape continues to evolve with many new companies launching new products, services and business models. These two market dynamics are spawning new opportunities, while challenging existing Business Support Systems (BSS) and Operations Support Systems (OSS) infrastructures.

• Centralize disparate order management systems
• Deliver a seamless customer service experience
• Significantly improve billing efficiencies
• Improve time to market

Enabling Communications Convergence

With growth in both the complexity of the technology environment and the range of products and services on offer, CSPs clearly recognize their need to invest in BSS/ and OSS technology to reduce time and cost to market, and even more importantly, to deliver a unique customer experience.

In a fragmented BSS/OSS environment, launching converged services that provide access from any device, across any network, to any application or content, in a very quick time to market and with a seamless customer experience is paramount to CSPs.

InterconnectNow™

InterconnectNow™ streamlines the handling of service requests and trouble management for CSPs, enabling them to achieve operational efficiencies, improve time-to-market, reduce costs, expand revenue opportunities and most importantly, improve the customer experience. Through the InterconnectNow platform, Synchronoss streamlines the service request process of sending and receiving orders through high levels of automation and rules based validation with our LSR, ASR, Pre-Qualification, and Trouble Administration. InterconnectNow is well equipped to deliver a solution that focus' on efficient automation of the workflow process.