Connect – Sync – Activate

Surging Adoption for Connected Devices

The influx of smartphones, netbooks and tablets is driving the need for innovative subscriber activation processes. These connected devices represent the beginning of what is estimated to be billions of Internet-enabled solutions coming online, ranging from smartphones, tablets, eReaders, televisions and appliances to cameras, printers and entertainment devices such as gaming displays.

CSPs are faced with many trends and challenges:

• Drive global demand by enabling subscribers in strategic markets
• Improve the in-store activation and content transfer experience
• Accelerate the device replacement cycle
• Improve ARPU and reduce churn
• Reduce device enablement timelines to enable connectivity globally across multiple mobile operators

Regardless of the channel to purchase these connected devices – from traditional communication service providers to cable operators, retailers/e-tailers and OEMs – consumers expect "out-of-the-box" subscriber activation and connectivity. Not offering a connected seamless experience can significantly reduce revenue opportunities, increase support costs, streamline device enablement, and most importantly, impact customer satisfaction.

ConvergenceNow^® Plus+

ConvergenceNow^® Plus+ provides a centralized platform to manage on-demand activation, synchronization and management of connected devices online or via in-store channels. This not only allows providers to deliver a unique activation experience at the point of purchase, but also provides the ability to scale in order to keep pace with market demand and seasonal peaks.