Scale the Online Channel

Giving customers the choice of online or in-store channels can dramatically increase revenue opportunities. Multiple channels allow you to reach a larger audience, and provide the capability to optimize sales and marketing opportunities within your existing customer base.

Through multiple channels, telecom, wireless and Internet service providers and cable operators can significantly broaden their sales and marketing pipelines, and engage with customers and prospects more directly – all within the convenience and channel of their choice.

Uniform Customer Experience

From a customer's perspective, having easy access to an array of service and support resources enhances the overall experience. Consolidating multiple systems into one central platform allows agents and customers to quickly and efficiently manage orders, check status and/or resolve any issues.

ConvergenceNow^®

ConvergenceNow^® provides a centralized platform to orchestrate subscriber activation processes and the provisioning of service bundles which have different lead times and interfaces, and furthermore integrates both legacy and next generation networks. ConvergenceNow^® accelerates the order-to-cash process and optimizes the customer experience; all while managing the activation of complex service bundles including voice, video, wireless, high-speed Internet access and content.