Service Request Management
Orchestrating service requests between customers and partners often requires manual intervention, impacting resolution time, costs and the overall experience. Our broadband solutions automate workflow processes, allowing carriers to achieve an unprecedented level of efficiency while delivering responsive customer service and support. Additionally, we can eliminate manual handling of service requests, facilitates customer self-care and manage actions between partners. In addition to reducing operational costs and ensuring regulatory compliance, Synchronoss brings new levels of automation to workflow processes, accelerating revenue opportunities.
Capabilities
- Access Service Request (ASR)
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- Local Service Request (LSR)
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- Electronically Bonded Trouble Administration (EBTA)
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- Service Pre-Qualification Queries: PQT, AVQ, DLI
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- Send and receive gateways and protocol conversion
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- E-bonding business rules management and publishing
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- Provisioning and fallout management
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- Carrier e-bonding (120 carriers Voice/Data/IPTV/Sat)
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- Validator-Testing ASR and LSR gateways
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In addition to the Synchronoss Activation Platform, our Broadband Solutions can be utilized to complement existing OSS/BSS infrastructure.
Benefits
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Legal regulatory compliance for wholesale service offerings
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Improved revenues as orders turned to billable recurring revenue sooner
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Real-time, irrefutable data to be used in off-network inventory and wholesale vendor management
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