Orchestrate and Streamline Service Bundles

Service bundles such as double-, triple- and quadruple-plays can be challenging to orchestrate and manage, especially when multiple back-end systems are involved. Adding to the complexity is the need to deliver a multi-channel experience, where customers have a single interface to purchase, upgrade or engage in service and support – via offline and online channels.

The intricacies of service bundles require a centralized platform to orchestrate the workflow of many departments, all of which have different lead times and interfaces. In this highly complex environment, it is paramount that customers are not inconvenienced with a disjointed service experience, being shuffled through layers of support personnel and processes, especially during an initial order and more importantly, if / when they need technical assistance.

• Triple online conversion rate through enhanced buy-flow development
• Achieve 95% automation levels throughout the order management process
• Reduce subscriber acquisition cost by 50%
• Deliver the highest customer satisfaction levels

ConvergenceNow^®

ConvergenceNow^® provides a centralized platform to orchestrate subscriber activation processes and the provisioning of service bundles which have different lead times and interfaces, and furthermore integrates both legacy and next generation networks. ConvergenceNow accelerates the order-to-cash process and optimizes the customer experience; all while managing the activation of complex service bundles including voice, video, wireless, high-speed Internet access and content.