Mobility

They especially need support with e-service delivery – the ability to provide their customers with self-service from point of sale through electronic fulfillment and order activation.

Synchronoss Technologies, Inc. partners with wireless carriers to provide a complete e-service solution through its ActivationNow® Technology Platform, which enables CSPs to operate more efficiently, facilitate new service creation, and provide rapid time to market capabilities.

More than a gateway, ActivationNow tracks every order, identifying those that are not provisioned properly, virtually eliminating the need for manual intervention, which slows processes and negatively affects business. Synchronoss leverages robust workflow and queue management to ensure the highest quality customer experience for all transactions whether they flow through successfully or require exception management. We automate inbound customer calls through our gateway by leveraging IVR VXML technology. Our Exception Management team utilizes our WorkFlow Manager and reporting solutions to drive the human touch out of the process and deliver end-end-to end visibility on the customer experience.

ActivationNow unleashes the e-commerce channel for wireless customers by delivering transaction-based solutions on a carrier-grade platform.