VoIP

Synchronoss currently handles hundreds of thousands of VoIP transactions every month. We provide both retail and wholesale workflow management for VoIP providers who need to deploy products rapidly, while keeping operational expenses down.

We enable the highest quality customer experience and movement from order to revenue generation with lightning speed.

Retail VoIP Providers

Synchronoss provides customer-branded portals, as well as providing the gateway and engine behind existing portals, to service your retail customers. We understand customer service is a differentiator, and our real time transaction reporting as well as our global fallout management centers ensure your customers get the highest level of service.

Synchronoss services are built to support your growing transactions needs. When your customer places an order, the ActivationNow® platform:

• Validates credit, address, and footprint by communicating with legacy systems to successfully activate the order.
• Workflow capabilities support multiple activation and customer care transactions, so you can ensure your consumer and business orders are fulfilled within guaranteed service levels.
• Provides a unified, flexible order entry gateway with realtime reporting, so you can monitor your order pipeline.

VoIP service providers realize improved order cycle time and increased order throughput.

Wholesale VoIP Providers

Synchronoss helps wholesale VoIP providers service their channel partners by handling VoIP order flow management and LNP transactions. We interface with industry and proprietary systems and databases to request and monitor the completion of a number port. Most importantly, Synchronoss provides robust reporting so you and your channel partners can track an order request from request through activation.